Terms of service
Version v0.1 (draft) · Not yet in effect
Draft. This text has not been approved and is not in effect. It is a starting point for Daniel and a qualified adviser to review.
How estimates, quotes and appointments work, and what each one means.
Estimates, quotes and appointments
- An estimate is a non-binding price range calculated from your answers. It is not an offer.
- A quote is Daniel's offer for a specific scope and price, with a proposed arrival window and an expiry time.
- An appointment is confirmed only after you accept a quote and the schedule check succeeds. You will receive a message titled "Appointment confirmed".
Scope
The tasks in your accepted quote are the agreed scope. Anything not listed — and anything on the exclusions list — is not included. Changes that add work or cost need your approval first.
Access and safety
Arrange access directly with Daniel. Do not send door, alarm or lockbox codes through this website or by email. Daniel may decline tasks that are unsafe or inaccessible; these are recorded on your checklist with a reason.
Products and surfaces
Daniel checks product and surface compatibility before cleaning. No cleaning method is safe on every surface, so please point out delicate or unusual finishes.
Payment
How and when payment is collected will be set out here before launch.
Questions or problems
Report an issue from your visit page. It stays open until Daniel records how it was resolved.
This draft needs review by Daniel and a qualified adviser before it is used.
Cancellation policy
Version v0.1 (draft) · Not yet in effect
Free to cancel or reschedule up to 48 hours before your arrival window. Inside 48 hours a fee may apply; any fee is shown before you accept a quote.
Cancelling or changing a confirmed appointment
You can cancel or ask to reschedule from your appointment page, or by contacting Daniel.
- More than 48 hours before your arrival window: no charge.
- Within 48 hours: a late-change fee may apply. The amount is not set yet and will be shown in your quote before you accept it.
- If Daniel needs to reschedule (illness, an unsafe situation, severe weather), he will contact you as early as possible and you will not be charged.
A rescheduled appointment keeps its original time until the new time is confirmed.
If Daniel cannot safely work
If a hazard on the exclusions list is found on arrival, Daniel may stop the affected tasks. They are recorded on your checklist as skipped, with the reason.